Diversified Information Technologies

electronic
mailroom

document
imaging

data capture

claims/forms
processing

records
management

contact center

business
continuity

disaster
recovery

document
destruction

services

For companies looking to outsource small- to mid-size phone-based projects, Diversified’s in-house contact center offers the opportunity to engage educated, technically savvy professionals to seamlessly represent your organization to customers, employees or vendors.

Unlike large commercial contact centers which often require customer commitments of 500- plus seats, Diversified’s contact centers are designed to support projects of any size, with no minimum seat count. All of our regional contact centers are located in the United States, in accent-neutral areas which helps to present a transparent link between the call staff and customers’ organizations. And we offer secure connectivity with customer systems, ensuring a smooth transfer of data between organizations.

Diversified’s contact centers specialize in streamlining our clients’ internal business processes for both internal and external customers. Our staff can support and document established business procedures, with the ability to react and adapt quickly as adjustments or modifications are needed. And our single point- of-contact, one-on-one communications result in documented increased customer satisfaction and retention.

Diversified is committed to working closely with our clients prior to rolling out projects. Our experienced project managers and IT staff conduct a process-redesign analysis based on customer objectives. This includes a review of current processes, and a study of ways to increase efficiency, reduce staff levels,improve service and/or document processes— all towards the goal of providing higher service levels at reduced costs.

There are a number of possible uses for Diversified’s contact centers, including:
■ eBusiness or technical support for websites
■ Support for internal business processes
■ Support for internal departments
■ Niche projects or initiatives
■ Research teams

For customers looking for seamless phone support for internal or external customers, Diversified’s contact centers provide streamlined business processes, seamless representation, secure connectivity, high-level technical support, and ultimately, increased customer satisfaction. All with no minimum seat requirements. Contact Diversified today and let us show you how we can support your business with documented results.